Thank you for choosing gofurnished.co.uk. This Refund Policy explains the terms and conditions for requesting a refund for our services. Please read this policy carefully before making a purchase. By using our services, you acknowledge that you have read, understood, and agreed to this policy.
- Refund Eligibility
1.1 Timeframe: We offer refunds within a period of 7 days from the date of purchase. To be eligible for a refund, you must request it within this timeframe.
1.2 Service Usage: To be eligible for a refund, you must not have utilized the service extensively. We reserve the right to determine the extent of service usage and its impact on eligibility for a refund.
- Non-Refundable Items and Services
2.1 Customized Services: Any services that have been specifically tailored to your requirements and involve significant customization or personalization may not be eligible for a refund.
2.2 Third-Party Costs: Costs incurred by gofurnished.co.uk on your behalf, such as third-party services or expenses, are non-refundable.
- How to Request a Refund
To request a refund, please follow these steps:
3.1 Contact Customer Support: Send an email to [[email protected]] within 7 days of your purchase, explaining the reason for your refund request.
3.2 Provide Order Details: Include your order number, purchase date, and any relevant information that helps us identify your transaction.
3.3 Reason for Refund: Clearly state the reason for your refund request. This information will help us improve our services.
- Refund Process
4.1 Refund Approval: Once we receive your refund request, we will review it and determine if you are eligible for a refund based on the terms outlined in this policy.
4.2 Refund Notification: We will notify you via email regarding the approval or rejection of your refund request.
4.3 Refund Method: If your refund request is approved, we will initiate a refund to your original method of payment within a reasonable period. Please note that it may take some time for the refund to appear in your account, depending on your payment provider’s policies.
- Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at [[email protected]].
