1. Delivery Method
1.1 Third-Party Delivery Service
All deliveries are handled by a third-party delivery company. We do not operate our own delivery vehicles.
1.2 Untracked Deliveries
We only offer untracked deliveries. However, a delivery timeslot will be provided one day before the scheduled delivery date.
2. Delivery Readiness Confirmation
2.1 Customer Readiness Check
Before arranging delivery, we will contact the customer to confirm whether they are ready to receive the delivery.
2.2 Delivery Scheduling
Delivery will only be scheduled once the customer confirms readiness.
3. Delivery Timeslot Notification
3.1 Timeslot Communication
Once we receive the delivery timeslot from the delivery company, it will be shared with the customer one day before the delivery date.
3.2 No Cancellation After Timeslot
Once the delivery timeslot has been communicated to the customer, the delivery cannot be cancelled.
This is because the items (e.g., beds) will already have been collected, loaded onto delivery vans, and scheduled for delivery.
4. Customer Unavailability After Timeslot
4.1 Safe Location Drop-Off
If the customer informs us after receiving the timeslot that they are not available to receive the delivery, we may request them to arrange a safe drop-off location near the delivery address.
4.2 Additional Charges for Distant Safe Locations
If the proposed safe location is significantly far from the original delivery address, additional delivery charges may apply.
5. Delivery Cancellation After Timeslot
5.1 Redelivery Requirement
If the customer still wishes to cancel the delivery after receiving the timeslot, the delivery will be treated as a redelivery request.
5.2 Redelivery Charges
Additional redelivery charges will apply.
5.3 Full Upfront Payment
The customer must clear:
- All remaining outstanding payments, and
- Any applicable redelivery charges
in full upfront before the redelivery can be arranged.
6. Storage Charges for Delayed Redelivery
6.1 Storage by Delivery Company
If the redelivery is scheduled for a later date and the delivery company charges us for storage of goods, these charges will apply.
6.2 Customer Responsibility
All storage charges must be paid by the customer in full before we can rearrange the delivery.
7. Summary of Key Points
7.1 Timeslot Policy
Timeslots are provided one day before delivery and deliveries are untracked.
7.2 Cancellation Policy
Once a timeslot is issued, cancellation is not permitted without additional charges.
7.3 Additional Costs
Extra charges may apply for:
- Distant safe drop-off locations
- Redelivery
- Storage of goods
